We know that every now and then an item may need to be returned.
Please contact firstname.lastname@example.org for return requests.
If an item doesn’t fit properly or meet your expectations, we accept returns when requested within 7 DAYS of original item receipt. All merchandise sent for return must be unworn, undamaged, unwashed, and must have all original Nubia Natalie tags attached. Due to the nature of our small-batch products, items returned after that time will not be eligible for a refund or exchange.
Should your request be granted we will email you a shipping label.
You can affix the label to the package and drop off at your nearest USPS location.
A refund will be made to your credit card within 1-2 business days upon receiving the returned item(s) at our warehouse.
The refund will be for amount of item and does not include shipping to and from.
Merchandise returned in a condition inconsistent with our return policy will be charged a reconditioning fee of $25 if the garment can be repaired.
Merchandise that is unable to be repaired will be sent back to the customer at their expense
(shipping + handling).
If you wish to exchange your item for a different size you will need to repurchase the item in the correct size. You can follow the return instructions above to return the item that did not work out.
One time price adjustments will be honored within 10 days of shipment. Please contact us for price adjustment requests.
Sale items are final sale.
Any questions or concerns please reach out to email@example.com
As soon as you submit your order on nubianatalie.co, our team begins processing it to ensure prompt delivery and exceptional service.
Once an order has been submitted, we are unable to cancel or change it. A return request may be placed within 7 DAYS of item receipt. Items sent for return must be unworn, undamaged, unwashed, and must have all original Nubia Natalie tags attached.
As a reminder, items marked FINAL SALE are yours to keep and are sold in “as-is” condition. These products may not be exchanged or returned. Nubia Natalie does not pay for return shipping.